📋 Compliance
Our Compliance Commitment
We take compliance seriously — not just because it's required, but because it protects our customers, our business, and Australia's financial system.
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Know Your Customer (KYC)
We verify the identity of all customers using government-issued photo ID. This is mandatory for all transactions.
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Source of Funds
For larger transactions, we ask customers to declare the source of funds being exchanged.
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Purpose of Transaction
We record the stated purpose of every transaction as required under AML/CTF regulations.
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Suspicious Matter Reporting
We are required to and do report suspicious transactions to AUSTRAC. We take this obligation seriously.
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Data Security
Customer data is encrypted, stored securely, and accessed only by authorised personnel.
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Record Retention
All records are retained for the legally required period of 7 years following each transaction.
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Staff Training
All staff complete regular AML/CTF training and are required to report any concerns through our internal processes.
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Risk Assessment
We maintain an up-to-date AML/CTF risk assessment program and review it regularly.
Customer Responsibilities
To ensure compliance and protect all parties, customers agree to:
•Provide accurate and truthful information at all times
•Present valid government-issued photo ID for all transactions
•Declare the true source of funds when requested
•Confirm the stated purpose of the transaction is genuine
•Transfer funds only from an account registered in their own name
•Not use our service for any unlawful purpose